I

t’s 1987. Whitney Houston has

the Best Pop Female Vocal with “I

Wanna Dance with Somebody.”

“Three Men and a Baby” is the

top-grossing movie and “The Cosby

Show” is No. 1 on TV. The Dow tops

2,700. Mark McGwire is named Major

League Baseball’s Rookie of the Year.

The company now known as

Atlantic Voice & Data Solutions

(AVDS) is incorporated.

The news and pop culture of near-

ly two decades ago has been relegated

to the trivia books, but AVDS is still

going strong. There have been a lot of

economic ups and downs over the

course of AVDS’ history, and certainly

many changes in technology. How did

the company manage to not only sur-

vive but thrive. Founder and president

Granville Triumph attributes much of

his success to a core foundation in cus-

tomer service.

“I work for the customer, and

everyone on my staff has that same

ethic,” Triumph said. “No one here

works for me or for Atlantic Voice &

Data. The company may be the conduit

to the customer, but the customer is the

reason why we are here.”

At Your Service

AVDS serves organizations of all

sizes — from small firms to Fortune

500 companies to government agencies

— within the five boroughs of New

York City. The company offers the

entire Avaya voice communications

product line, and has highly trained

staff who design, implement and sup-

port both voice and data applications.

AVDS’ staff of 16 functions as a

team, with checks and balances to

ensure the job is done right. First, an

account manager consults with the cus-

tomer, then a project manager develops

an implementation plan and brings in

technicians to handle the installation.

After the implementation, a post-sales

specialist is responsible for ensuring

that everything was completed to the

customer’s satisfaction.

“I actually have customers that

started with me the same year I went

into business,” Triumph said. “That’s a

great feeling.”

AVDS’ dedication to customer ser-

vice has actually been quantified by

Avaya. As an Avaya Silver BusinessPart-

ner, AVDS must maintain a high level of

satisfactory ratings in Avaya customer

satisfaction surveys.

AVDS is certified as a Minority

Business Enterprise by New York City,

the New York/New Jersey Port Author-

ity and the New York City School Con-

struction Authority, and is a member of

both the Manhattan and New York

City Chambers of Commerce.

The Secret of Its Success

The Secret of Its Success

continued on page 2

Atlantic Voice & Data Solutions attributes its longevity

to experience, expertise and a focus on the customer.

FALL 2004