E

very organization wants to grow

yet growth can strain operational

resources if not handled proper-

ly. What good is adding staff if they

don’t have the tools they need to be pro-

ductive.

Family Services Network of New

York has certainly grown dramatically,

nearly tripling in staff in four years.

Luckily, however, the organization has

been able to scale its voice and data

communications systems as needed,

thanks to a long-time partnership with

Atlantic Voice & Data Systems (AVDS).

“We’ve been working with Atlantic

Voice & Data for several years now —

since 2001, I believe,” said Preston

Elliott, CFO of Family Services Net-

work. “They have been integral in see-

ing us through our growth. We now

have about 100 full-time staff members,

and Atlantic Voice & Data has made

sure each of them has the voice commu-

nications resources they need to work

effectively.”

In fact, Family Services Network

relies completely on AVDS for phone

system installation, maintenance and

support. The organization has one IT

staff member who serves as the liaison

with AVDS. However, AVDS handles all

the phone system moves, adds and

changes — and more.

“They have the know-how and

manpower we simply don’t have in-

house,” Elliott said. “They’ve never told

us there was any job that was too hard

to handle, or that we were asking for

the unreasonable. They’ve always been

able to take on our issues, address them,

and get them implemented in as short a

time as possible. It just doesn’t make

Partners in Growth

continued on page 2

AVDS provides Family Services Network with a

communications platform to meet its growing needs.

FALL 2005

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